Player's Handbook (FAQ)

The Red Fox Player's Handbook (FAQ) is a reference guide to our website.  Frequently Asked Questions concerning our process, accepted payments, shipping, returns, and other customer information can be found below.

 

PRINTING AND PROCESSING TIME

Why is there a printing and processing time for my order?

At Red Fox, we want to do our part to help save this wonderful planet by keeping waste to a minimum.  Therefore, our custom designs are only printed on our items once you place your order, and not before.  

Typical printing and processing time prior to shipping is between 1-3 business days.  Included in this time frame is quality assurance, which we take very seriously.  We want our customers to be happy and satisfied with their order and cut down on wasteful returns. 

Our support team is always happy to guide you at any step!  If you have questions on our printing/processing times or process, please contact us at customerservice@redfoxbrand.com.

PAYMENTS

You can select your preferred payment method at checkout.

• We accept secure payments for both domestic & international customers via major Credit Cards & PayPal. 
• See all accepted payment methods at checkout. 

 

 

Note that additional exchange fee may apply if your currency is other than US dollars.

 

SHIPPING

Shipping destinations:

• We ship both domestically and worldwide.

Shipping providers:

 

USPS First Class  USPS Priority Mail Express DHL Asendia Purolator

 

Shipment tracking:  Yes - Tracking available 

Shipping times:

• Typical orders take 1-3 business days for the custom printing and processing of your order prior to shipping.  
• Once shipped, customers in the USA can typically expect to receive their order within 2-5 business days.
• Canadian and International orders take a bit longer, with expected shipping times ranging from 2-7 business days for Canada and 10-15 business days for International orders.  
• Shipping time might vary depending on location, shipment method, holiday shipping delays, and other factors.
• Please note that we us multiple print providers for our variety of products.  When placing an order with multiple items, you may receive your order in separate packages and at different times.  We will do our best to get your items to you as quickly and efficiently as we can.
• NOTE:  Shipping to Alaska, Hawaii, Puerto Rico and unincorporated territories of the United States can take an additional 7 - 12 business days.

 Shipping cost: 

• Shipping charges are calculated based on the weight/destination and are displayed at checkout.

 

RETURN POLICY

Your 100% satisfaction is extremely important for us.  That is why at we offer a 15-days Return & Exchange Policy.  If you are not happy with your order for any reason, please contact us for instructions on how to obtain a refund or exchange.  

At Red Fox, we are aware that waste is not environmentally good for our planet.  This is why we only print our custom designs on an item once it has been ordered.   Please do your part by reviewing each item detail thoroughly before placing your order.  We include detailed information about each product on our product pages.  We also include a sizing chart for all clothing items.  In this way, you will have all the information you need prior to making your purchase. 

 For General Returns & Exchanges: 

• Please contact us as soon as possible.  We offer a 15-days Return & Exchange Policy.  This time window begins with the tracked 'Arrival' date.
• Send us an email at customerservice@redfoxbrand.com using the subject 'Returns' and include your order number, name, and the reason for the return. 
• We will contact you as soon as possible to provide you with instructions on how to proceed and when you can expect a refund or exchange.  

For Damaged or Wrongly Shipped Items: 

• Please contact us as soon as possible.  We offer a 15-days Return & Exchange Policy.  This time window begins with the tracked 'Arrival' date.  
• Send us an email at customerservice@redfoxbrand.com using the subject 'Returns' and include your order number, name, and the reason for the return. 
• In addition, please include photos of the packaging in which the item(s) arrived and also photos of the damaged or wrongly shipped item(s).  
• Provide us with a detailed description of the damage.  The more details the better.
• We will contact you as soon as possible to provide you with instructions on how to proceed and when you can expect a refund or exchange.  

Additional Notes and Reminders:

• All return shipping costs are the responsibility of the customer.
• Customers are strongly encouraged to get proof of postage when returning goods to avoid "lost packages" situations.
• When returned item(s) are received and inspected, the customer will receive a confirmation email notifying them of the status of their refund or exchange.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly thereafter.

 

If you have any questions, please contact us at customerservice@redfoxbrand.com